StepRep – New Online Reputation Management Tool Product Review
Writing by Email Marketing Journal on Tuesday, March 3, 2009 Comments Off
For any growing business online your reputation is sometimes all you have. Online users get more and more savvy by the day and they know how to pin point a bad apple through various online searches. Many users will not make a purchase or sign on a vendor until they have done some searches online to see if any bad or negative press exists. StepRep is a new online product that can help you track your online press and manage it from one location. By using your Google log in StepRep can monitor what your online community is saying about you. What is unique about this product is that it is capable of tracking your social networks as well. If you some ranting about you on Twitter in a not so friendly manner StepRep will help you isolate that and trigger a campaign to fix it. Often times by the time something makes it to you is already too late. it has run it’s course and too many eyeballs have seen it.
If online shoppers find that others have been complaining about your service or product they will most likely head in the other direction. The internet has made it easy for people who might have not had a voice at one time to now have a loud one. Whistle blowing website are everywhere and very easy to use. Most of these sites are very large and powerful and rank very quickly for your name. To stop any negative press from anchoring itself into a search engine result for your name you must be able to counter act it very quickly. StepRep helps with that step. If you let negative information sit for too many months chances are it will require twice as much work to actually move it. Negative press must be fought right away and the only way to do this is to have constant supervision over your business or personal name.
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